Working notes on services, organisations, and doing the day job.
Long-form articles on Organisational Service Management and the SIB - along with the occasional idea that earns a place in the list.
● Writing Innovation driven Published here first
Long-form articles on Organisational Service Management and the SIB - along with the occasional idea that earns a place in the list.
A model that only holds today's answer can't tell you when something changed, what you knew when you committed, or what is about to arrive. Keep every claim with its date and the present stops being the whole record — it becomes one query against it, and so does next March. The result is not a more accurate model. It is one you can still be shown to have had good reason to trust.
If you’re new, these read as a sequence - each one sets up the next. The full archive is below; this is the way in.
Filter by what a piece is about, or browse the lot.
Nothing tagged that - yet.
No round-ups, no “five things this week”, no AI-generated summaries of other people’s writing. Just the next article, the morning it goes up.
Replies welcome - the most useful articles usually start as someone else's question.